Our Studies
HOA Management Software for ARC Request Handling
Client Overview
The client manages a portfolio of residential communities in the US, supporting the day-to-day administration of their operations, including HOA architectural review activities. The goal was to use HOA management software to bring ARC requests, reviews, approvals, and supporting information into one system, while allowing each community to follow its own rules and processes.
The Challenge
- Requests came through emails and paper forms, with supporting documents stored across different locations.
- Homeowners, HOA managers, board members, and third-party reviewers had limited visibility into request progress.
- Repeated back-and-forth between stakeholders made the review and approval process time-consuming.
The Solution
We built custom HOA management software that brought the client’s ARC request HOA process into one digital workflow, while giving individual communities the flexibility to follow their own requirements.
- Digital submission of architectural requests and supporting documents.
- Reviews, additional information requests, board escalations, and approvals managed within the same workflow.
- Common settings for forms, fees, voting thresholds, and review rules could be configured centrally.
- Individual communities could adapt these settings to their own bylaws and architectural requirements.
- Management teams could track pending, approved, rejected, and conditional requests in one place.
- Reports brought together application fees, outstanding balances, and community payouts.
Business Outcome
The new community association management software took much of the manual coordination out of architectural reviews. Teams could see what was pending and where requests stood, while homeowners had better visibility into their submissions. Across communities, the process became more consistent, easier to track, and simpler to manage.
Annual Operational Impact:
- 85% Faster ARC Request Processing with Digital Approvals
- 90% Quicker Document Retrieval from Centralized Records
- 75% Less Manual Data Entry through Digital Submissions & Workflow Automation
The Full Story Is Worth a Closer Look
See how we helped the client move away from scattered ARC requests toward a more connected ARC review process with this home owners association management software.. Download the full case study to see the complete transformation.
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Serana Belluci
Product Designer
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