Our Studies

Smarter Automation for Medical Orders – A Global Manufacturer’s Turnaround Story

In order to address regional silos, manual order processing, and delayed customer notifications, the purpose of the project was unification of systems, real-time tracking, and automated order lifecycle. We designed a scalable, automated ETL platform integrated with Salesforce and Microsoft Dynamics 365-the result being fewer errors, greater customer satisfaction, and the basis for further growth.

Client Overview

A prominent medical device manufacturing company with operations across several regions was processing 100,000 orders a day but with stereotyped and disjointed systems. The manual workflows were actually slowing things down and compounded with expensive mistakes and status request bombardment for the support teams. The client needed a centralized platform with real-time and automated capabilities to ensure efficiency for both their internal operations as well as the modernization experience for their customers.

Challenges

Disjointed User Management: Region-based access to Microsoft 365 had created operational silos and delays in approvals, and thus neither side could collaborate real-time.
Manual Processing of Orders: Bulk orders require human intervention at every stage that increased chances of error and time taken for processing.

Solution

- Centralized, Automated Architecture: We built automated migration from the user catalog to Salesforce, responded in real-time ETL pipeline, maintained synchronized states of 100K+ orders/hour of Azure/SQL Server/SSIS packages across systems.
- Real-Time Communication with Customers: Automated e-mail notifications were sent for every shipment and delivery milestone, reducing support tickets and increasing transparency.

Business Impact

- - Correct Fast Fulfillment: Orders for manually entering were reduced up to 90%; customer orders were processed with near-zero delay.
  - Scaling Preparation: With 99.9% uptime infrastructure and system integrations, this platform henceforth can withstand high-volume applications.

In a dynamic business environment, scalability is crucial. IT services provide the flexibility to scale up or down your resources based on changing business needs. Cloud services, for instance, allow seamless expansion of storage and computational power

Serana Belluci

Product Designer

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