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Community engagement platform | Best SaaS Product Development Company

A social impact organization gains complete transparency with a community engagement platform

A strategic communications firm serving non-profits and social impact organizations needed an app to to empower healthcare providers with a community engagement platform. The app facilitates training for diverse industries, and enables field workers to access training materials and conduct surveys on the go.

Requirements

Solution

Results

Requirements

  • Remote Area Accessibility: The community engagement platform must function efficiently in remote rural areas where network connectivity is limited and on low-end mobile devices.
  • Training and Field Survey: Provide field workers with a medium to receive training on new schemes and assist them with conducting field surveys. This includes both online and offline capabilities.
  • Multilingual Content: The system should support the creation of training and engagement content in multiple languages, including text, images, audio, and video. This includes pre and post-course assessments.
  • Progress Tracking: Ability to track the progress of field workers' training and data collection activities, including engagement information for further data analysis and reporting.
  • Content Creation:Admins should be able to create content easily, including learning modules, tests, engagement forms, podcasts, and social media posts. A mobile preview feature is required.
  • Data Security: The community engagement platform should provide the ability to collect and store data in a secure manner.
Community engagement platform | Best SaaS Product Development Company

Solution

A secure SaaS-based online survey system hosted on AWS to ensure scalability, reliability, and accessibility.

Online Survey System

Web Admin Console

  • Includes web admin console for content creation, reporting, and administrative setup.
  • Utilized C# .NET and Angular following a microservices architecture.
  • Enables administrators to set modules, schedule trainings and track progress, define locations, and specify supported languages.
  • Allows content creation, including learning slides, tests, and engagement forms.
  • Equipped with mobile preview capabilities.
Online Survey System

User Support

  • Integrated helpdesk for technical issues and inquiries.
  • A forum for issue resolution among mobile app users.
Data Warehouse

Mobile App for Field Workers & Supervisors

  • Developed a native Android app using Java.
  • Supports offline data storage for field workers.
  • Notifies field workers about new modules in their location.
  • Allows module review, acceptance, learning, and testing.
  • Reward points system for engagement activities.
  • Utilizes GPS for location data and user selfies during engagement.
  • Field workers can share , like and comment on social media and interactions are tracked.
  • Comprehensive analytics and reporting included in the solution.
Community engagement platform

Results

  • Enables seamless training for field workers.
  • Empowers program administration by field workers for the rural people.
  • Transparent tracking of program administration enabled by data capture of rural participants.
  • Healthcare related data capture through flexible, easy-to-use forms.

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